Broadway Top 10 CityPASS®

New York 9/11 Memorial Tour with Optional One World Observatory

616 Reviews 4.88 out of 5 stars Based on 616 reviews collected by Cool New York City and TripAdvisor |
Recommended by 97% of reviewers
97% of reviewers gave this experience a rating of 4 or higher.
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Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards. New York City, USA
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from $39 per person

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Don't miss out!
On average, this is booked 29 (0) days in advance.
3 hours (approx.)
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Instant confirmation
Offered in: English

Overview

This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away.

You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest artificial waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.

From there, begin a self-guided tour in the lobby of the Freedom Tower by watching "Voices," a film dedicated to the men and women of the Twin Towers and Freedom Tower.

Upgrade your experience to take the "Sky Pod" elevator 1,250 feet up to the One World Observatory, where you can see the NYC skyline stretching across Manhattan.

What's Included

  • Visit to the meaningful sites of Ground Zero
  • Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
  • Moment of reflection at the largest man-made waterfalls on the continent
  • Gratuities
  • 9/11 Museum (upgradable on site depending on availability)
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Meeting Location

Meeting point

Greenwich Street
New York, NY 10007, USA

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Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

West Street
New York, NY 10007, USA

You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.

What To Expect

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Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.
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Safe & secure • Easy breezy • Hassle-free

St. Paul's Chapel

The tour begins one block from Ground Zero at a historic church, built in 1766, that miraculously survived the falling debris from the attacks. Your guide will explain how this beautiful church served the community in the wake of the tragedy.
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15 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will share the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and “Reflecting Absence,” which is the largest man-made waterfall on the continent.PLEASE NOTE: Museum entry is not included in this tour.
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1 hour • Admission Ticket Free

One World Observatory

Upgrade your experience to take the "Sky Pod" elevator up 1,250 feet to see breathtaking views of Manhattan from the 360-degree observation deck. It spans three levels and includes the See Forever Theater, immersive LED displays, touch-screen video, and dining.
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1 hour • Admission Ticket Included

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Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Comfortable walking shoes are recommended
  • Tour is wheelchair accessible
  • Please dress appropriately and bring layers in case of cold weather

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the New York 9/11 Memorial Tour with Optional One World Observatory?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

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Activity code: C-5250GZOWO

Traveler Photos

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Reviews

4.88
616 reviews

Average 4.88 out of 5 stars based on 616 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
569
4 stars
28
3 stars
11
2 stars
6
1 star
2

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On average, this is booked 29 (0) days in advance.
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Frequently Asked Questions (6)

Activity name

The answers provided below were previously given in response to questions from Cool New York City customers.

Filter by:

Q: What is the cancellation policy for the New York 9/11 Memorial Tour with Optional One World Observatory?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Visit to the meaningful sites of Ground Zero.
  • Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC.
  • Moment of reflection at the largest man-made waterfalls on the continent.
  • A local guide who shares stories about their personal connection to 9/11.
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”.
The following is NOT included:
  • Gratuities.
  • 9/11 Museum (upgradable on site depending on availability).
Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the New York 9/11 Memorial Tour with Optional One World Observatory is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for New York 9/11 Memorial Tour with Optional One World Observatory will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Visit to the meaningful sites of Ground Zero
  • Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
  • Moment of reflection at the largest man-made waterfalls on the continent
  • A local guide who shares stories about their personal connection to 9/11
  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Gratuities
  • 9/11 Museum (upgradable on site depending on availability)

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Comfortable walking shoes are recommended
  • Tour is wheelchair accessible
  • Please dress appropriately and bring layers in case of cold weather
  • One World Observatory entrance is NOT included unless option is selected at time of booking
  • Children 5 and under free with paid adult ticket
  • Also note, in case you are approached by street booksellers, they are not affiliated with us
  • This tour/activity will have a maximum of 20 travelers

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Free Cancellation

100% refund
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You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).

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