9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket
Overview
This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away.
You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest artificial waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.
From there, begin a self-guided tour in the lobby of the Freedom Tower by watching "Voices," a film dedicated to the men and women of the Twin Towers and Freedom Tower.
Upgrade your experience to take the "Sky Pod" elevator 1,250 feet up to the One World Observatory, where you can see the NYC skyline stretching across Manhattan.
What's Included
- Visit to the meaningful sites of Ground Zero
- Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
- Moment of reflection at the largest man-made waterfalls on the continent
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
- 9/11 Museum (upgradable on site depending on availability)
Meeting Location
Broadway
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
West Street
New York, NY 10007, USA
You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.
What To Expect
St. Paul's Chapel
15 minutes • Admission Ticket Free
The National 9/11 Memorial & Museum
1 hour • Admission Ticket Free
One World Observatory
1 hour • Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Comfortable walking shoes are recommended
- Tour is wheelchair accessible
- Please dress appropriately and bring layers in case of cold weather
- One World Observatory entrance is NOT included unless option is selected at time of booking
- Children 5 and under free with paid adult ticket
- Also note, in case you are approached by street booksellers, they are not affiliated with us
- This tour/activity will have a maximum of 20 travelers
Frequently Asked Questions
(6)Q: What is the cancellation policy for the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT).This tour requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund. Read more Apr 2025
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Reviews
Average 4.88 out of 5 stars based on 582 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (6)
The answers provided below were previously given in response to questions from Cool New York City customers.
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- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EDT).
- This tour requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
- Visit to the meaningful sites of Ground Zero.
- Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC.
- Moment of reflection at the largest man-made waterfalls on the continent.
- A local guide who shares stories about their personal connection to 9/11.
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”.
- Gratuities.
- 9/11 Museum (upgradable on site depending on availability).
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Visit to the meaningful sites of Ground Zero
- Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
- Moment of reflection at the largest man-made waterfalls on the continent
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
- 9/11 Museum (upgradable on site depending on availability)
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Comfortable walking shoes are recommended
- Tour is wheelchair accessible
- Please dress appropriately and bring layers in case of cold weather
- One World Observatory entrance is NOT included unless option is selected at time of booking
- Children 5 and under free with paid adult ticket
- Also note, in case you are approached by street booksellers, they are not affiliated with us
- This tour/activity will have a maximum of 20 travelers
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