New York 9/11 Memorial Tour with Optional One World Observatory
Overview
This moving and evocative tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. This historic church was miraculously unharmed when the Twin Towers fell despite being only a block away.
You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest artificial waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.
From there, begin a self-guided tour in the lobby of the Freedom Tower by watching "Voices," a film dedicated to the men and women of the Twin Towers and Freedom Tower.
Upgrade your experience to take the "Sky Pod" elevator 1,250 feet up to the One World Observatory, where you can see the NYC skyline stretching across Manhattan.
What's Included
- Visit to the meaningful sites of Ground Zero
- Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
- Moment of reflection at the largest man-made waterfalls on the continent
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
- 9/11 Museum (upgradable on site depending on availability)
Meeting Location
185 Greenwich Street
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
117 West Street
New York, NY 10007, USA
You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.
What To Expect
Book Online
Safe & secure Easy breezy Hassle‑free
St. Paul's Chapel
15 minutes Admission Ticket Free
The National 9/11 Memorial & Museum
1 hour Admission Ticket Free
One World Observatory
1 hour Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Comfortable walking shoes are recommended
- Tour is wheelchair accessible
- Please dress appropriately and bring layers in case of cold weather
- One World Observatory entrance is NOT included unless option is selected at time of booking
- Children 5 and under free with paid adult ticket
- Also note, in case you are approached by street booksellers, they are not affiliated with us
- This tour/activity will have a maximum of 20 travelers
Frequently Asked Questions (7)
Q: What is the cancellation policy for the New York 9/11 Memorial Tour with Optional One World Observatory?
Cancellation Policy
Still have questions?
We're here to help.
Activity code: C-5250GZOWO
Traveler Photos
Reviews
Average 4.88 out of 5 stars based on 636 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor
Additional Info
Similar Tours & Activities
Circle Line Sightseeing Cruises is the original, iconic, and #1 choice for sightseeing in New York City, with over 80 million passengers and counting. Offering...
$29
Welcome to the bustling, beating heart of New York City: Midtown Manhattan. Featuring Fifth Avenue, Rockefeller Center, Times Square, and more, this is the section...
$13
Many of New York's most iconic skyscrapers, like the Empire State Building and the Chrysler Building, are here in Midtown. Discover the bold geometric style...
$1,899
Inspirational and traditional gospel music by full choir. Explore the historic district with turn-of-the-century architecture reflecting the different stages of development of the area. See...
$30
Circle Line Sightseeing Cruises is the original, iconic, and #1 choice for sightseeing in New York City, with over 80 million passengers and counting. Offering...
$29
Welcome to the bustling, beating heart of New York City: Midtown Manhattan. Featuring Fifth Avenue, Rockefeller Center, Times Square, and more, this is the section...
$13
Many of New York's most iconic skyscrapers, like the Empire State Building and the Chrysler Building, are here in Midtown. Discover the bold geometric style...
$1,899
Inspirational and traditional gospel music by full choir. Explore the historic district with turn-of-the-century architecture reflecting the different stages of development of the area. See...
$30
Travelers Who Bought This Tour Also Bought
New York Catacombs by Candlelight
Enjoy this fascinating 90 minute group tour that introduces you to all of the secrets of the Basilica of St. Patrick's Old Cathedral. Enter off...
$38
New York in One Day Guided Sightseeing Tour (includes bus, walking tour and ferry ride!)
Experience the best of New York City with a knowledgeable, licensed tour guide by your side. Our guides will make your journey unforgettable as they...
$99
Taste your way through global ice cream flavors, explore immersive installations, ride NYC’s longest indoor slide, dive into the iconic Sprinkle Pool, and create sweet...
$49
SUMMIT One Vanderbilt Experience Ticket
SUMMIT One Vanderbilt blends elements of art and technology, taking the concept of an “observation deck” to entirely new heights. Explore three levels of mind-bending...
$48
Enjoy this fascinating 90 minute group tour that introduces you to all of the secrets of the Basilica of St. Patrick's Old Cathedral. Enter off...
$38
New York in One Day Guided Sightseeing Tour (includes bus, walking tour and ferry ride!)
Experience the best of New York City with a knowledgeable, licensed tour guide by your side. Our guides will make your journey unforgettable as they...
$99
Taste your way through global ice cream flavors, explore immersive installations, ride NYC’s longest indoor slide, dive into the iconic Sprinkle Pool, and create sweet...
$49
SUMMIT One Vanderbilt blends elements of art and technology, taking the concept of an “observation deck” to entirely new heights. Explore three levels of mind-bending...
$48
Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool New York City customers.
Filter by:
- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Visit to the meaningful sites of Ground Zero.
- Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC.
- Moment of reflection at the largest man-made waterfalls on the continent.
- A local guide who shares stories about their personal connection to 9/11.
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”.
- Gratuities.
- 9/11 Museum (upgradable on site depending on availability).
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the New York 9/11 Memorial Tour with Optional One World Observatory is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.
Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.
If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.
Oct 2026What's Included
- Visit to the meaningful sites of Ground Zero
- Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
- Moment of reflection at the largest man-made waterfalls on the continent
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
- 9/11 Museum (upgradable on site depending on availability)
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- All areas and surfaces are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Comfortable walking shoes are recommended
- Tour is wheelchair accessible
- Please dress appropriately and bring layers in case of cold weather
- One World Observatory entrance is NOT included unless option is selected at time of booking
- Children 5 and under free with paid adult ticket
- Also note, in case you are approached by street booksellers, they are not affiliated with us
- This tour/activity will have a maximum of 20 travelers
