Broadway Top 10 CityPASS®

9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket

6,222 Reviews 4.86 out of 5 stars Based on 6,222 reviews collected by Cool New York City and TripAdvisor |
Recommended by 97% of reviewers
97% of reviewers gave this experience a rating of 4 or higher.
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Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards. New York City, USA
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from $39 per person

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9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket Image 1
9/11 Memorial
9/11 Museum
9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket Image 4
9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket Image 5

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Don't miss out!
On average, this is booked 33 (0) days in advance.
2 to 4 hours (approx.)
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Offered in: English

Overview

In remembrance of the tragic events that took place on September 11, 2001, visit the landmarks of Ground Zero, including the National September 11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.

Upgrade for entry to the 9/11 Museum. Pre-booking guarantees your spot, and the museum is filled with artifacts to enrich your experience. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket.

What's Included

  • Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket
  • Tour of Ground Zero, including outside St. Paul’s Chapel
  • Tales of heroism, tragedy, and resilience to enrich your visit
  • Gratuities
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Meeting Location

Meeting point

Greenwich Street
New York, NY 10007, USA

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Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Oculus Center

Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
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15 minutes • Admission Ticket Free

9/11 Memorial Pools

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
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1 hour 15 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

Enhance your experience by visiting the 9/11 Museum. We offer two upgrade options: either a skip-the-line ticket for a self-guided visit or a one-hour VIP guided tour through the collections of media, memorabilia, and more.
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1 hour • Admission Ticket Included

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Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • A moderate amount of walking is involved. Please wear comfortable shoes
  • Please dress appropriately and bring layers in case of cold weather

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the 9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-5250GROUNDZERO

Traveler Photos

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Reviews

4.86
6,222 reviews

Average 4.86 out of 5 stars based on 6,222 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
5,722
4 stars
305
3 stars
87
2 stars
61
1 star
47

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On average, this is booked 33 (0) days in advance.
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Frequently Asked Questions (6)

Activity name

The answers provided below were previously given in response to questions from Cool New York City customers.

Filter by:

Q: What is the cancellation policy for the 9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket.
  • Tour of Ground Zero, including outside St. Paul’s Chapel.
  • Tales of heroism, tragedy, and resilience to enrich your visit.
  • New York City guide with a personal connection to 9/11.
  • 9/11 Museum small-group guided tour (if you choose the VIP option).
  • Guided visit to the 9/11 Memorial.
The following is NOT included:
  • Gratuities.
Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the 9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for 9/11 Memorial, Ground Zero Tour with Optional 9/11 Museum Ticket will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Optional upgrade to discover the artifacts in the 9/11 Museum with your skip-the-line ticket
  • Tour of Ground Zero, including outside St. Paul’s Chapel
  • Tales of heroism, tragedy, and resilience to enrich your visit
  • New York City guide with a personal connection to 9/11
  • 9/11 Museum small-group guided tour (if you choose the VIP option)
  • Guided visit to the 9/11 Memorial
  • Gratuities

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • A moderate amount of walking is involved. Please wear comfortable shoes
  • Please dress appropriately and bring layers in case of cold weather
  • 9/11 Museum admission is NOT included unless option is selected at time of booking
  • Children 3 and under free with paid adult ticket
  • We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
  • This tour/activity will have a maximum of 15 travelers

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  • The lowest price guarantee is available to any customer who makes a qualifying purchase through our website. The qualifying purchase must be a minimum of US$20 (or equivalent).
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  • Cool New York City reserves the right to verify the lower price details. Examples of acceptable forms of verification include a web screenshot or a web address.
  • All refund decisions will be made at the sole discretion of Cool New York City.
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Free Cancellation

100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).

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  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
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  • Earned rewards will be available to redeem once they are no longer in a pending state.
  • For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
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Redeeming rewards

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  • There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
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  • By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.