Broadway Top 10 CityPASS®

911 Ground Zero Tour & Museum Preferred Access

570 Reviews 4.91 out of 5 stars Based on 570 reviews collected by Cool New York City and TripAdvisor |
Recommended by 98% of reviewers
98% of reviewers gave this experience a rating of 4 or higher.
|
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards. New York City, USA
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from $79.95 per person

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Don't miss out!
On average, this is booked 33 (0) days in advance.
4 hours (approx.)
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Offered in: English

Overview

[Best Valued 4-Hour Experience] Join us on a tour of the World Trade Center Complex, covering the events of September 11, 2001. This experience is a celebration honoring the heroes and the survivors of “Stairwell B."

Trace the path taken by the firefighters and learn how some withstood the collapse of a 110-story tower. Using historical photos of the attacks, this experience will chronicle the events of that day. You'll be astonished by the bravery of these First Responders. Discover how the “Angel of Stairwell B” helped save a team of firefighters and the miracle of the “911 Surfer”, who rode down with 88 stories of imploding debris.

Finishing at the Memorial Plaza, you'll learn how the new World Trade Center Complex was designed and constructed. This is the definitive Ground Zero experience. Skip the Ticket Line access into the Official September 11th Museum is included, all guests must still check through security. The museum is a self-guided experience.

What's Included

  • Narrated 2-Hour Walking Tour using large 11" x 17" photos to add richness to your experience.
  • All Fees and Taxes
  • 9/11 Museum Enhanced Access
  • Gratuities are welcomed and appreciated.
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Meeting Location

Meeting point

Dey Street
New York, NY 10007, USA

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Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

Greenwich Street
New York, NY 10006, USA

This tour ends inside the 9/11 Memorial.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.
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Safe & secure • Easy breezy • Hassle-free

The Oculus

The experience starts at the Starbucks across the street from the Oculus, the most expensive subway hub in the world. The tour also introduces FDNY Captain John Jonas and his team "the Dragon Fighters."
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5 minutes • Admission Ticket Free

World Trade Center

There we'll continued to an overlook of the World Trade Center Memorial Plaza. From this vantage, one could see the entire complex which includes One World Trade Center, the Reflecting Pools, and the 911 Museum.
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40 minutes • Admission Ticket Free

Brookfield Place

The tour proceeds to the World Financial Center. Here you learn about the little known Operation Aegis. The largest rescue by sea in history. Where over 500,000 civilians were evacuated by watercrafts of all sizes.
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45 minutes • Admission Ticket Free

Winter Garden

Next we'll visit the reconstructed Winter Gardens, the $60 million 10 story glass pavilion that was devastated during the attacks of September 11th. Next we'll visit the Eleven Tears Memorial, dedicated to the eleven American Express employees lost on that day.
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15 minutes • Admission Ticket Free

World Trade Center

Concluding at the new World Trade Center complex, your guide will detail its design and construction. The guide will also cover the mystery of the lost gold and silver reserves of Building Four. In addition, you'll learn about the Survivor Tree, its resilience, survival, and rebirth.
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15 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

Before entering the 911 Memorial Museum, your guide will give you pointers and highlights of the museum. This will help you to optimize your visit. The museum is self-guided allowing one to explore at their own pace. There are multiple artifacts and first person videos from survivors and rescuers. This package includes "Skip the Ticket Line" access.
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2 hours • Admission Ticket Included

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Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Well organized

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the 911 Ground Zero Tour & Museum Preferred Access?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

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Activity code: C-44983P11

Traveler Photos

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Reviews

4.91
570 reviews

Average 4.91 out of 5 stars based on 570 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
543
4 stars
14
3 stars
7
2 stars
1
1 star
5

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On average, this is booked 33 (0) days in advance.
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Frequently Asked Questions (6)

Activity name

The answers provided below were previously given in response to questions from Cool New York City customers.

Filter by:

Q: What is the cancellation policy for the 911 Ground Zero Tour & Museum Preferred Access?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Narrated 2-Hour Walking Tour using large 11" x 17" photos to add richness to your experience.
  • All Fees and Taxes.
  • 9/11 Museum Enhanced Access.
The following is NOT included:
  • Gratuities are welcomed and appreciated.
Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the 911 Ground Zero Tour & Museum Preferred Access is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for 911 Ground Zero Tour & Museum Preferred Access will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Narrated 2-Hour Walking Tour using large 11" x 17" photos to add richness to your experience.
  • All Fees and Taxes
  • 9/11 Museum Enhanced Access
  • Gratuities are welcomed and appreciated.

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Well organized
  • This tour is copyrighted
  • This tour/activity will have a maximum of 25 travelers

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100% refund
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You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).

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Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
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