All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
This deeply personal tour of Ground Zero begins at the site of what served as a rescue center for victims and place for mementos after the attacks: St. Paul's Chapel. The historic church was miraculously unharmed when the Twin Towers fell.
You'll then walk to the 9/11 Memorial where we'll reflect on the lives lost in the World Trade Center attacks. See "Reflecting Absence," the largest man-made waterfalls on the continent. Your guide will share the meaning behind the memorial, stories from the day, and how New Yorkers came together in the aftermath.
Afterward, visit the 9/11 Museum with your skip-the-line ticket for a self-guided tour of the exhibits and artifacts. Next, walk over to Freedom Tower, and in the lobby, you can watch "Voices," a film about the Twin Towers and Freedom Tower, before riding the SkyPod elevator 1,250 feet up. Visit the tri-level One World Observatory for panoramic views of NYC, immersive LED displays, and the See Forever Theater.
What's Included
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
Meeting Location
Broadway
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
Greenwich Street
New York, NY 10007, USA
What To Expect
St. Paul's Chapel
15 minutes • Admission Ticket Free
9/11 Memorial Pools
15 minutes • Admission Ticket Free
The National 9/11 Memorial & Museum
2 hours • Admission Ticket Included
One World Observatory
1 hour • Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
- 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
- Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
- Also note, in case you are approached by street sellers, they are not affiliated with us.
- This tour/activity will have a maximum of 25 travelers
Frequently Asked Questions
(7)Q: What is the cancellation policy for the All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025
Traveler Photos
Reviews
Average 4.88 out of 5 stars based on 3,797 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (7)
The answers provided below were previously given in response to questions from Cool New York City customers.
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- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EDT).
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC.
- Visit to the meaningful sites of Ground Zero.
- Moment of reflection at the “Reflecting Absence” fountains.
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits.
- A local guide who shares stories about their personal connection to 9/11.
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”.
- Gratuities.
This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Apr 2025There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
- 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
- Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
- Also note, in case you are approached by street sellers, they are not affiliated with us.
- This tour/activity will have a maximum of 25 travelers
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