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Discover the National Memorial Museum Ticket in New York

New To The Site! New York City, USA
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from $50 per person

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Explore personal stories, first-hand accounts, and multimedia displays documenting the tragic day
Learn of the story that brought the country to a standstill, and their journey to recovering
See tributes and memories sent to the men and women who have been lost
Learn about the events of 11 September 2001, through powerful exhibits and artifacts
Visit the Memorial Exhibition, honoring the lives lost with photos and personal mementos

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9 to 10 hours (approx.)
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Overview

Honor history and experience one of New York City’s most powerful and moving landmarks with The National 9/11 Memorial Museum Ticket. This ticket gives you access to thoughtfully curated exhibits beneath the Memorial Plaza, where you can see artifacts recovered from the World Trade Center site, personal belongings, photographs, and multimedia presentations that tell the story of September 11, 2001. Walk among remnants of the original Twin Towers, hear firsthand accounts from survivors and first responders, and explore spaces designed for reflection and remembrance. This experience offers both emotional insight and historical understanding, allowing visitors to connect deeply with the resilience and unity that followed the tragedy. Perfect for history enthusiasts, families, and anyone seeking a meaningful tribute, booking this ticket ensures a profound and unforgettable visit to one of New York’s most significant memorials.

What's Included

  • Admission to: Memorial (free)
  • Access to exhibitions and films
  • Admission to: 9/11 Museum
  • Other personal expenses
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Meeting Location

Meeting point

Greenwich Street
New York, NY 10007, USA

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Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

9/11 Memorial & Museum

At The National 9/11 Memorial Museum in New York, travelers experience a powerful and emotional journey through the events and lasting impact of September 11, 2001. Located beneath the Memorial Plaza, the museum presents deeply moving exhibitions with artifacts recovered from the World Trade Center site, personal belongings, photographs, and multimedia displays that tell the story of the day and its global significance. Visitors will see remnants of the original Twin Towers, hear firsthand accounts from survivors, first responders, and witnesses, and explore exhibits that honor the lives lost. The museum also highlights the resilience, unity, and compassion shown in the aftermath of the attacks. Quiet reflection spaces invite moments of remembrance, while thoughtfully curated galleries provide historical context and emotional insight, making this visit a meaningful opportunity to reflect and pay tribute at one of New York City’s most important memorial sites.
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Admission Ticket Included

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Public transportation options are available nearby
  • 9/11 Memorial Monday-Sunday: 08:00-20:00
  • Museum Wednesday-Monday: 09:00-19:00
  • Closed on: Tuesday

Frequently Asked Questions

(7)

Q: What is the cancellation policy for the Discover the National Memorial Museum Ticket in New York?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

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Activity code: C-266847P468


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Frequently Asked Questions (7)

Activity name

The answers provided below were previously given in response to questions from Cool New York City customers.

Filter by:

Q: What is the cancellation policy for the Discover the National Memorial Museum Ticket in New York?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Admission to: Memorial (free).
  • Access to exhibitions and films.
  • Admission to: 9/11 Museum.
The following is NOT included:
  • Other personal expenses.
Apr 2025
Q: What is the weather cancellation policy?
A:

This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the Discover the National Memorial Museum Ticket in New York is as follows:

  • Wheelchair accessible
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for Discover the National Memorial Museum Ticket in New York will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Admission to: Memorial (free)
  • Access to exhibitions and films
  • Admission to: 9/11 Museum
  • Other personal expenses

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Infants are required to sit on an adult’s lap
  • During holidays and peak visiting hours, please expect longer wait times during the security checks
  • Dangerous materials and items such as bottles, firecrackers, lasers, and other things that may disturb or inconvenience other attendees are prohibited inside the venue
  • Smoking and drinking is not allowed. You will immediately be asked to leave if caught by a staff member
  • 9/11 Memorial Monday-Sunday: 08:00-20:00
  • Museum Wednesday-Monday: 09:00-19:00
  • Closed on: Tuesday
  • Last admission: 1 hour and 30 minutes before closing
  • Rooms will start closing 30 minutes before the museum's closing time
  • National 9/11 Museum & Memorial 180 Greenwich St, New York, NY 10007
  • Please refer to the https://www.google.com/maps/place/9/11+Memorial/@40.7113798,-74.0139473,18z/data=!4m13!1m7!3m6!1s0x89c25a1967eef443:0xb54945159b88779b!2s180+Greenwich+St,+New+York,+NY+10007,+USA!3b1!8m2!3d40.7114147!4d-74.0124786!3m4!1s0x89c25a1a3be8cb45:0xf430ccc5401d1eed!8m2!3d40.7115606!4d-74.0131743 for assistance
  • By car: take a cab to the museum

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Free Cancellation

100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
  • This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

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  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

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