9/11 Memorial Tour with Museum and One World Observatory Options

136 Reviews 4.93 out of 5 stars Based on 136 reviews collected by Cool New York City and TripAdvisor | Recommended by 99% of reviewers |
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards.
New York City, USA

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On average, this is booked 19 (0) days in advance.

2 to 5 hours (approx.)
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Overview

Explore Ground Zero and the 9/11 Memorial on a powerful guided tour that brings history to life. Hear firsthand stories of resilience and heroism.

Walk past St. Paul’s Chapel, visit the FDNY 10 House, see the Survivor Tree, and stand by the 9/11 Memorial Pools where the Twin Towers once stood with a professional friendly local NYC tour guide.

Optional access to the 9/11 Museum and One World Observatory included—explore powerful exhibits and take in breathtaking views from the top of One World Trade Center.

What's Included

  • One World Observatory Access (if option is selected)
  • Stories of Heroism & Resilience
  • 9/11 Museum Access (if option selected)
  • Gratuities
  • Tour Guide inside the Museum or Observatory
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What To Expect

Warren Street & Broadway (Pass By)

Your tour begins at the corner of Warren Street and Broadway, near City Hall Subway Station (R & W lines). Your guide will introduce the history of the area and set the stage for your journey through Ground Zero.
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St. Paul's Chapel

See the historic St. Paul’s Chapel, which served as a refuge for first responders after 9/11. Your guide will explain its vital role in the aftermath and how it became a place of healing and support.
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10 minutes • Admission Ticket Free

FDNY Ten House

Visit FDNY 10 House, home to the firefighters who were among the first to respond to the attacks. See the 9/11 Memorial Wall, honoring the fallen firefighters who sacrificed their lives.
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5 minutes • Admission Ticket Free

The Oculus

See the striking design of the Oculus, a transportation hub and shopping center that symbolizes rebirth of the World Trade Center. Learn how it was built to replace the destroyed PATH station and its deeper significance in the city's recovery.
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10 minutes • Admission Ticket Free

One World Trade Center

See and stand beneath One World Trade Center (Freedom Tower) and hear about its construction, design, and symbolism as the tallest building in the Western Hemisphere.
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5 minutes • Admission Ticket Free

9/11 Memorial Pools

Pay tribute at the twin reflecting pools, located in the footprints of the Twin Towers. Your guide will share the history of the memorial, its design, and the significance of the inscribed names.
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15 minutes • Admission Ticket Included

Survivor Tree

See the Survivor Tree, a Callery pear tree that withstood the destruction of 9/11 and became a symbol of resilience. Your guide will explain its miraculous survival and journey back to Ground Zero.
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5 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

Travelers who select the Tour + Museum or Full Access options, will continue the experience with seamless access to 9/11 Museum on a self-guided tour. Explore exhibits featuring artifacts, personal stories, and multimedia presentations that offer a deeper understanding of the day’s events and its aftermath.
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1 hour 30 minutes • Admission Ticket Included

One World Observatory

Travelers who have chosen the Tour + One World Observatory or Full Access options, will enjoy a seamless access to the observation deck located on top of the tallest building in the Western Hemisphere.
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1 hour 30 minutes • Admission Ticket Included

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Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller

Frequently Asked Questions

(7)

Q: What is the cancellation policy for the 9/11 Memorial Tour with Museum and One World Observatory Options?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

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Activity code: C-122012P11

Traveler Photos

Reviews

4.93
136 reviews

Average 4.93 out of 5 stars based on 136 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
130
4 stars
5
3 stars
0
2 stars
0
1 star
1

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On average, this is booked 19 (0) days in advance.

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What's Included

Activity name

  • One World Observatory Access (if option is selected)
  • Stories of Heroism & Resilience
  • 9/11 Museum Access (if option selected)
  • Ground Zero & 9/11 Memorial Guided Tour
  • Expert NYC Tour Guide
  • Gratuities
  • Tour Guide inside the Museum or Observatory

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • This tour/activity will have a maximum of 25 travelers

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Free Cancellation

100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).
  • This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

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