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9/11 Memorial Tour with Optional Museum and One World Access

1,044 Reviews 4.97 out of 5 stars Based on 1,044 reviews collected by Cool New York City and TripAdvisor |
Recommended by 100% of reviewers
100% of reviewers gave this experience a rating of 4 or higher.
|
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards. New York City, USA
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from $28.80 per person

Lowest Price Guarantee
9/11 Memorial Tour with Optional Museum and One World Access Image 1
9/11 Memorial Tour with Optional Museum and One World Access Image 2
9/11 Memorial Tour with Optional Museum and One World Access Image 3
9/11 Memorial & Museum
9/11 Memorial Tour with Optional Museum and One World Access Image 5
Don't miss out!
On average, this is booked 19 (0) days in advance.
2 to 5 hours (approx.)
Mobile ticket
Offered in: English
Instant confirmation

Overview

Explore Ground Zero and the 9/11 Memorial on a powerful guided tour that brings history to life. Hear firsthand stories of resilience and heroism.

Walk past St. Paul’s Chapel, visit the FDNY 10 House, see the Survivor Tree, and stand by the 9/11 Memorial Pools where the Twin Towers once stood with a professional friendly local NYC tour guide.

Optional access to the 9/11 Museum and One World Observatory included—explore powerful exhibits and take in breathtaking views from the top of One World Trade Center.

What's Included

  • One World Observatory admission (if selected at booking)
  • The full Ground Zero walk — chapel, firehouse, Oculus, Memorial Pools, Survivor Tree
  • Stories of symbols — why pools are shaped this way, how names are arranged, what white roses mean
  • Gratuities
See 2 moreSee 1 more

Meeting Location

Meeting point

Broadway & Warren St
New York, NY 10007, USA

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.
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Safe & secure Easy breezy Hassle‑free

Warren Street & Broadway (pass by)

Your tour begins at the corner of Warren Street and Broadway, near City Hall Subway Station (R & W lines). Your guide will introduce the history of the area and set the stage for your journey through Ground Zero.
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St. Paul's Chapel

See the historic St. Paul’s Chapel, which served as a refuge for first responders after 9/11. Your guide will explain its vital role in the aftermath and how it became a place of healing and support.
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10 minutes Admission Ticket Free

FDNY Ten House

Visit FDNY 10 House, home to the firefighters who were among the first to respond to the attacks. See the 9/11 Memorial Wall, honoring the fallen firefighters who sacrificed their lives.
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5 minutes Admission Ticket Free

The Oculus

See the striking design of the Oculus, a transportation hub and shopping center that symbolizes rebirth of the World Trade Center. Learn how it was built to replace the destroyed PATH station and its deeper significance in the city's recovery.
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10 minutes Admission Ticket Free

One World Trade Center

See and stand beneath One World Trade Center (Freedom Tower) and hear about its construction, design, and symbolism as the tallest building in the Western Hemisphere.
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5 minutes Admission Ticket Free

9/11 Memorial Pools

Pay tribute at the twin reflecting pools, located in the footprints of the Twin Towers. Your guide will share the history of the memorial, its design, and the significance of the inscribed names.
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15 minutes Admission Ticket Included

Survivor Tree

See the Survivor Tree, a Callery pear tree that withstood the destruction of 9/11 and became a symbol of resilience. Your guide will explain its miraculous survival and journey back to Ground Zero.
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5 minutes Admission Ticket Free

The National 9/11 Memorial & Museum

Travelers who select the Tour + Museum or Full Access options, will continue the experience with seamless access to 9/11 Museum on a self-guided tour. Explore exhibits featuring artifacts, personal stories, and multimedia presentations that offer a deeper understanding of the day’s events and its aftermath.
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1 hour 30 minutes Admission Ticket Included

One World Observatory

Travelers who have chosen the Tour + One World Observatory or Full Access options, will enjoy a seamless access to the observation deck located on top of the tallest building in the Western Hemisphere.
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1 hour 30 minutes Admission Ticket Included

Show 8 more stops

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller

Frequently Asked Questions (8)

Q: What is the cancellation policy for the 9/11 Memorial Tour with Optional Museum and One World Access?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

We're here to help.
Activity code: C-122012P11

Traveler Photos

Reviews

4.97
1,044 reviews

Average 4.97 out of 5 stars based on 1,042 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
1,018
4 stars
19
3 stars
2
2 stars
1
1 star
2
Don't miss out!
On average, this is booked 19 (0) days in advance.
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Frequently Asked Questions (8)

Activity name

The answers provided below were previously given in response to questions from Cool New York City customers.

Filter by:

Q: What is the cancellation policy for the 9/11 Memorial Tour with Optional Museum and One World Access?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • One World Observatory admission (if selected at booking).
  • The full Ground Zero walk — chapel, firehouse, Oculus, Memorial Pools, Survivor Tree.
  • Stories of symbols — why pools are shaped this way, how names are arranged, what white roses mean.
  • Skip-the-line 9/11 Museum entry (if selected at booking).
  • A licensed New York City guide who was here, and tells it firsthand.
The following is NOT included:
  • Gratuities.
Apr 2025
Q: What is the weather cancellation policy?
A:

This tour requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Apr 2025
Q: What is the minimum age for this tour?
A:

The minimum age to participate is 3. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the 9/11 Memorial Tour with Optional Museum and One World Access is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for 9/11 Memorial Tour with Optional Museum and One World Access will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024
Q: How long does a refund take to reach my card, and can I get it faster?
A:

Once your refund is processed, it usually shows on your card statement within 5–10 business days. The exact timing depends on your bank or card issuer.

Want it sooner? When you cancel, choose Receive a refund to my wallet instead. The credit is in your Wallet straight away and is applied automatically at checkout on your next booking when you’re signed in with the same email. You can see your balance any time in My Wallet.

If you paid part of your booking with Wallet credit, that part always goes back to your Wallet. Trip protection isn’t refundable.

Oct 2026

What's Included

Activity name

  • One World Observatory admission (if selected at booking)
  • The full Ground Zero walk — chapel, firehouse, Oculus, Memorial Pools, Survivor Tree
  • Stories of symbols — why pools are shaped this way, how names are arranged, what white roses mean
  • Skip-the-line 9/11 Museum entry (if selected at booking)
  • A licensed New York City guide who was here, and tells it firsthand
  • Gratuities

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • This tour/activity will have a maximum of 22 travelers

Report Product Issue

Activity name