Broadway Top 10 CityPASS®

New York 9/11 Memorial With a Personal Story

46 Reviews 5.00 out of 5 stars Based on 46 reviews collected by Cool New York City and TripAdvisor |
Recommended by 100% of reviewers
100% of reviewers gave this experience a rating of 4 or higher.
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Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards. New York City, USA
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from $35 per person

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Don't miss out!
On average, this is booked 16 (0) days in advance.
1 hour 30 minutes (approx.)
Mobile ticket
Instant confirmation
Offered in: English

Overview

Experience the new WTC site with a native New Yorker using earpieces/audio which allows you to respectfully explore the Memorial while quietly hearing details. Allows space for family members to visit loved ones' names without the disturbance of a tour guide barking over their serenity. This is a place for reverence, reflection and learning - not entertainment.

This tour offers something truly rare—authenticity. As a New Yorker personally impacted by that tragic day, I don’t rely on sensationalized stories. Instead, I offer a respectful, deeply personal, and truthful account of what happened, how the city responded, and what it means today.

If you want a meaningful, honest experience that honors the truth and the resilience of New York, this is the tour for you. Groups are also capped at 12 for the comfort of tour guests as well as family and friends who may be at the Memorial.

Tour is ENGLISH ONLY

What's Included

  • Audio equipment/Earpieces
  • Outdoor Walking Tour w/ Native NYC Guide w/ a Connection to 9/11
  • Museum Entry Ticket NOT Included, please purchase separately
  • One World Observatory Entrance NOT Included, purchase separately
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Meeting Location

Meeting point

Greenwich Street
New York, NY 10006, USA

Show on Google Maps

Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

Greenwich Street
New York, NY 10007, USA

Tour will end near the entrance to the 9/11 Museum. If guests purchase a separate entry ticket to the museum, their guide will assist them in finding the appropriate entrance.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.
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Safe & secure • Easy breezy • Hassle-free

FDNY Memorial Wall

Visit NYC's Ten House and the 9/11 Fireman's Memorial, adjacent to O'Hara's Pub honoring our first responders.
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10 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

Explore Liberty Park, St Nicholas Greek Orthodox Church, Koenig Sphere, The Glade and the 9/11 Memorial Pools with detailed information about each site from your guide.
Read more

30 minutes • Admission Ticket Free

One World Trade Center

At this point the guide will discuss all the new buildings on the reimagined WTC campus, along with engineering failures in the original buildings and successes or improvements in the newly constructed skyscrapers.
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15 minutes • Admission Ticket Free

Oculus Center

Tours will typically remain outside observing and discussing architectural features. However, content will be covered inside the Oculus in the event of inclement weather.
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10 minutes • Admission Ticket Free

St. Paul's Chapel

Guide will discuss the importance of St Paul's on 9/11, and its role in the aftermath of the event.
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10 minutes • Admission Ticket Free

Show 4 more stops

Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the New York 9/11 Memorial With a Personal Story?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

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Activity code: C-5548940P1

Traveler Photos

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Reviews

5.00
46 reviews

Average 5.00 out of 5 stars based on 46 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
46
4 stars
0
3 stars
0
2 stars
0
1 star
0

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On average, this is booked 16 (0) days in advance.
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Things To Do in New York City

Frequently Asked Questions (6)

Activity name

The answers provided below were previously given in response to questions from Cool New York City customers.

Filter by:

Q: What is the cancellation policy for the New York 9/11 Memorial With a Personal Story?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Audio equipment/Earpieces.
  • Outdoor Walking Tour w/ Native NYC Guide w/ a Connection to 9/11.
The following is NOT included:
  • Museum Entry Ticket NOT Included, please purchase separately.
  • One World Observatory Entrance NOT Included, purchase separately.
Apr 2025
Q: What is the minimum age for this tour?
A:

The minimum age to participate is 14. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the New York 9/11 Memorial With a Personal Story is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for New York 9/11 Memorial With a Personal Story will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Audio equipment/Earpieces
  • Outdoor Walking Tour w/ Native NYC Guide w/ a Connection to 9/11
  • Museum Entry Ticket NOT Included, please purchase separately
  • One World Observatory Entrance NOT Included, purchase separately

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • This tour/activity will have a maximum of 12 travelers

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You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).

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  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
  • Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
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