Private 9/11 Memorial and Ground Zero Walking Tour with Optional One World Observatory

58 Reviews 4.91 out of 5 stars Based on 58 reviews collected by Cool New York City and TripAdvisor | Recommended by 97% of reviewers |
Badge of Excellence |Badge of Excellence This experience is highly rated by travelers and has met our top quality standards.
New York City, USA

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On average, this is booked 25 (0) days in advance.

3 hours (approx.)
Mobile ticket
Instant confirmation
Offered in: English

Overview

Take a 1.5-hour walking tour of Ground Zero and the National September 11 Memorial, and gain insight into the September 11 attacks on the World Trade Center. A local guide shares firsthand stories of the event and its aftermath while you visit 9/11-related sites such as St Paul’s Chapel, the Fireman’s Memorial and the reflecting pools, an homage to the thousands of lives lost. You may also upgrade your tour to include a pre-reserved ticket to the One World Observatory.

What's Included

  • Narrated walking tour
  • One World Observatory Admission (if option selected)
  • Private Guide with personal connection to 9/11
  • Gratuities
  • 9/11 Museum Entry (upgradable on site)
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Meeting Location

Meeting point

Greenwich Street
New York, NY 10007, USA

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Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

West Street
New York, NY 10007, USA

Tour will end at One World Observatory. You will enter the observatory on your own after the tour. Tickets are only included if that option is selected.

What To Expect

St. Paul's Chapel

We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use.
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15 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

The guide will take you to the 9/11 Memorial and discuss the events of that day. This tour does not include entrance into the 9/11 Museum.
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45 minutes • Admission Ticket Free

One World Observatory

End your tour at the One World Observatory. The tallest building in the Western Hemisphere. Admission is included if option selected.
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1 hour • Admission Ticket Included

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Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Infants and small children can ride in a pram or stroller
  • A moderate amount of walking is involved. Please wear comfortable shoes
  • Please dress appropriately and bring layers in case of cold weather

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the Private 9/11 Memorial and Ground Zero Walking Tour with Optional One World Observatory?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EST). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

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Activity code: C-5250GZOWOPRIVATE

Traveler Photos

Reviews

4.91
58 reviews

Average 4.91 out of 5 stars based on 58 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
56
4 stars
0
3 stars
1
2 stars
1
1 star
0

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On average, this is booked 25 (0) days in advance.

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What's Included

Activity name

  • Narrated walking tour
  • One World Observatory Admission (if option selected)
  • Private Guide with personal connection to 9/11
  • Gratuities
  • 9/11 Museum Entry (upgradable on site)

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • A moderate amount of walking is involved. Please wear comfortable shoes
  • Please dress appropriately and bring layers in case of cold weather
  • One World Observatory admission is NOT included unless option is selected at time of booking
  • Children 5 and under free with paid adult ticket

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Free Cancellation

100% refund
No refund

You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EST).

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Cool Rewards Terms & Conditions

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Cool Rewards

  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
  • Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
  • Earned rewards will be available to redeem once they are no longer in a pending state.
  • For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
  • If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

  • To redeem rewards, you must be logged into your Cool Destinations account.
  • Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you choose not to apply them, which requires you to indicate this via the toggle switch. Bookings made using rewards are subject to the standard Cool Destinations Customer Terms of Use.
  • You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
  • There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
  • Rewards are non-transferable and cannot be redeemed for cash.
  • If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

  • You can check your Cool Destinations account to see the rewards you have collected at any time. You are responsible for ensuring that your rewards balance is correct.
  • We reserve the right to modify these Cool Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
  • We reserve the right to terminate the Cool Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
  • By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.