Broadway Top 10 CityPASS®

VIP 9/11 Memorial & Museum Tour: Guided Ground Zero Experience

3 Reviews 5.00 out of 5 stars Based on 3 reviews collected by Cool New York City and TripAdvisor |
Recommended by 100% of reviewers
100% of reviewers gave this experience a rating of 4 or higher.
| New York City, USA
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from $109 per person

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On average, this is booked 16 (0) days in advance.
2 to 4 hours (approx.)
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Instant confirmation
Offered in: English

Overview

Don't just visit Ground Zero; understand the profound legacy of September 11 through a deeply personal lens.

This VIP experience pairs you with a guide who has a direct, personal connection to the events of 9/11, offering a narrative you won’t find in any history book.

From the architectural symbolism of the Oculus to the hallowed ground of the Memorial Pools, we handle every detail and ticket, ensuring a seamless, respectful, and truly "in-depth" journey through the site of the world’s most significant modern turning point.

Your guide is a primary source, sharing firsthand stories of resilience that bring history to life.

Skip the "megaphone" crowds for a conversational, small-group experience designed for reflection.

We manage all complex timed-entry logistics for the 9/11 Museum, ensuring a stress-free transition from the memorial to the exhibits.

For the perfect finale, upgrade to the One World Observatory to see the city’s rebirth from 102 stories above the skyline.

What's Included

  • Optional: One World Observatory
  • VIP Access & 9/11 Museum guided tour
  • NYC guide with a personal connection to 9/11
  • Gratuities
  • Guided tour inside the One World Observatory
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Meeting Location

Meeting point

Greenwich Street
New York, NY 10007, USA

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Detailed check-in instructions, including the exact address, are provided with your booking confirmation.

End point

This activity ends back at the meeting point.

What To Expect

Book Online

Our secure website provides real-time availability, instant confirmation, and free, no-hassle cancellations up to 24 hours before your tour begins.
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Safe & secure • Easy breezy • Hassle-free

The Oculus

Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
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15 minutes • Admission Ticket Free

Ground Zero

Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
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1 hour 15 minutes • Admission Ticket Free

The National 9/11 Memorial & Museum

Explore the museum with an expert guide who will explain the exhibits and the stories they contain. This guided tour covers the collections of media, memorabilia, and more. You're welcome to stay as long as you’d like after the guided portion of your museum tour.
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1 hour • Admission Ticket Included

One World Observatory

Enjoy stunning views from the 360-degree observation deck at the top of Freedom Tower, the tallest skyscraper in the Western Hemisphere. This self-guided upgrade includes your ticket to all three floors of the One World Observatory.
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1 hour • Admission Ticket Included

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Additional Info

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Our Ground Zero tour is appropriate for all ages. The subject matter is covered sensitively, and we’ve had many families enjoy our tours over the years.

Frequently Asked Questions

(6)

Q: What is the cancellation policy for the VIP 9/11 Memorial & Museum Tour: Guided Ground Zero Experience?

A: You can cancel up to 24 hours in advance of the tour for a full refund. For a full refund, you must cancel at least 24 hours before the tour start time.If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.Any changes made less than 24 hours before the tour start time will not be accepted.Cut-off times are based on the tour local time (EDT). Read more Apr 2025

Cancellation Policy

You can cancel up to 24 hours in advance of the tour for a full refund.

Still have questions?

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Activity code: C-5250P68

Traveler Photos

Reviews

5.00
3 reviews

Average 5.00 out of 5 stars based on 3 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor

5 stars
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4 stars
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3 stars
0
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On average, this is booked 16 (0) days in advance.
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Frequently Asked Questions (6)

Activity name

The answers provided below were previously given in response to questions from Cool New York City customers.

Filter by:

Q: What is the cancellation policy for the VIP 9/11 Memorial & Museum Tour: Guided Ground Zero Experience?
A:
You can cancel up to 24 hours in advance of the tour for a full refund.
  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).
Apr 2025
Q: What's included in the price?
A:
The following is included:
  • Optional: One World Observatory.
  • VIP Access & 9/11 Museum guided tour.
  • NYC guide with a personal connection to 9/11.
  • VIP access & 9/11 Memorial guided tour.
The following is NOT included:
  • Gratuities.
  • Guided tour inside the One World Observatory.
Apr 2025
Q: What is the minimum age for this tour?
A:

There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..

Apr 2025
Q: My date is not available in the calendar, I am just checking to see if it is available?
A:

If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.

If you find a date and time that works for you, book it NOW because things always sell out at this time of year.

Apr 2025
Q: Is this an accessible tour?
A:

Accessibility information for the VIP 9/11 Memorial & Museum Tour: Guided Ground Zero Experience is as follows:

  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
Apr 2025
Q: Where is the meeting point for this activity?
A:

Detailed check-in instructions – including meeting point address, Google map, and parking information – for VIP 9/11 Memorial & Museum Tour: Guided Ground Zero Experience will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!

 

 

Mar 2024

What's Included

Activity name

  • Optional: One World Observatory
  • VIP Access & 9/11 Museum guided tour
  • NYC guide with a personal connection to 9/11
  • VIP access & 9/11 Memorial guided tour
  • Gratuities
  • Guided tour inside the One World Observatory

Additional Info

Activity name

  • Confirmation is instant and will be received at time of booking
  • Wheelchair accessible
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Suitable for all physical fitness levels
  • Infants and small children can ride in a pram or stroller
  • Our Ground Zero tour is appropriate for all ages. The subject matter is covered sensitively, and we’ve had many families enjoy our tours over the years.
  • Your guided tour of the 9/11 Museum will begin at 12:30 p.m., after your outdoor walking tour. There’s a security checkpoint to enter the museum, and all large bags must be checked. You may stay as long as you like in the museum after your tour.
  • Our tours run rain or shine, so please check the local forecast to plan. In rare cases when we have to cancel for extreme weather, we'll offer you the chance to reschedule or give a full refund.
  • This tour/activity will have a maximum of 13 travelers

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You can cancel up to 24 hours in advance of the tour for a full refund.

  • For a full refund, you must cancel at least 24 hours before the tour start time.
  • If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the tour start time will not be accepted.
  • Cut-off times are based on the tour local time (EDT).

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  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

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