All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
What's Included
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
- 9/11 Museum small-group guided tour (if you choose the VIP option)
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
Meeting Location
Greenwich Street
New York, NY 10007, USA
Detailed check-in instructions, including the exact address, are provided with your booking confirmation.
This activity ends back at the meeting point.
What To Expect
Oculus Center
15 minutes • Admission Ticket Free
9/11 Memorial Pools
1 hour 15 minutes • Admission Ticket Free
The National 9/11 Memorial & Museum
1 hour • Admission Ticket Included
One World Observatory
1 hour • Admission Ticket Included
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
- We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
- Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
- Also note, in case you are approached by street sellers, they are not affiliated with us.
- This tour/activity will have a maximum of 25 travelers
Frequently Asked Questions
(6)Q: What is the cancellation policy for the All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
Cancellation Policy
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Activity code: C-5250P14
Traveler Photos
Reviews
Average 4.89 out of 5 stars based on 4,652 traveler reviews collected by Cool New York City and partner sites such as Cool Destinations and TripAdvisor
Additional Info
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Frequently Asked Questions (6)
The answers provided below were previously given in response to questions from Cool New York City customers.
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- For a full refund, you must cancel at least 24 hours before the tour start time.
- If you cancel less than 24 hours before the tour start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the tour start time will not be accepted.
- Cut-off times are based on the tour local time (EST).
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC.
- Visit to the meaningful sites of Ground Zero.
- Moment of reflection at the “Reflecting Absence” fountains.
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits.
- 9/11 Museum small-group guided tour (if you choose the VIP option).
- A local guide who shares stories about their personal connection to 9/11.
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”.
- Gratuities.
There is no minimum age for this tour, so bring your wee one along for an adventure. This tour requires at least one adult to accompany children..
Apr 2025If a date or time is not listed on the calendar, it’s sold out or unavailable for another reason. Support cannot assist further if a date or time is not on the calendar.
If you find a date and time that works for you, book it NOW because things always sell out at this time of year.
Apr 2025Accessibility information for the All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory is as follows:
- Wheelchair accessible
- Transportation options are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
Detailed check-in instructions – including meeting point address, Google map, and parking information – for All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory will be included in your confirmation email from Cool New York City. Please be sure to double and triple check your email address is correct at checkout so this important email makes its way to you!
Mar 2024What's Included
- Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
- Visit to the meaningful sites of Ground Zero
- Moment of reflection at the “Reflecting Absence” fountains
- Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
- 9/11 Museum small-group guided tour (if you choose the VIP option)
- A local guide who shares stories about their personal connection to 9/11
- Self-guided tour of the lobby of Freedom Tower with the film “Voices”
- Gratuities
Additional Info
- Confirmation is instant and will be received at time of booking
- Wheelchair accessible
- Transportation options are wheelchair accessible
- Service animals allowed
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- Infants and small children can ride in a pram or stroller
- Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
- We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
- Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
- Also note, in case you are approached by street sellers, they are not affiliated with us.
- This tour/activity will have a maximum of 25 travelers
