Coronavirus Update
New York City, USA
We know that the ongoing spread of the novel coronavirus and COVID-19 may be impacting your travel plans and we’re here to help. We understand that this is a confusing time as the situation evolves every day around the world.As countries opt for temporary travel restrictions and guidance may change frequently, we encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or local government authorities for more information about the impact to your destination.We understand you may need to change your plans. Whether you’re on a trip right now, planning one in the near or distant future, or thinking about canceling, our customer service team is available to help you anytime.
What is the Cool New York City cancellation policy?
If you’d like to change your travel plans or cancel a booking, our customer service team is available 24/7. We offer the following:- Customers who cancel a booking more than 48 hours in advance will receive a full refund.
- Customers with a booking to an activity that has closed as a preventative measure will receive a full refund.
Other eligibility criteria for booking changes or cancellations
If you have a booking with us that isn’t covered in the policy above but has been impacted by COVID-19, you may still be eligible to change or cancel your booking if:- You must comply with travel and/or disease control restrictions implemented by your local authorities or the authorities in your destination of travel.
- You are a medical professional and must perform duties in connection with the COVID-19 outbreak.
- You have been diagnosed or are suspected of being infected with COVID-19 by health authorities. In any of these cases, contact us.
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