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Coronavirus Update

New York City, USA
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We know that the ongoing spread of the novel coronavirus and COVID-19 may be impacting your travel plans and we’re here to help. We understand that this is a confusing time as the situation evolves every day around the world.As countries opt for temporary travel restrictions and guidance may change frequently, we encourage you to check with the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), or local government authorities for more information about the impact to your destination.We understand you may need to change your plans. Whether you’re on a trip right now, planning one in the near or distant future, or thinking about canceling, our customer service team is available to help you anytime. 

What is the Cool New York City cancellation policy?

If you’d like to change your travel plans or cancel a booking, our customer service team is available 24/7. We offer the following:
  • Customers who cancel a booking more than 48 hours in advance will receive a full refund.
  • Customers with a booking to an activity that has closed as a preventative measure will receive a full refund.
 

Other eligibility criteria for booking changes or cancellations

If you have a booking with us that isn’t covered in the policy above but has been impacted by COVID-19, you may still be eligible to change or cancel your booking if:
  • You must comply with travel and/or disease control restrictions implemented by your local authorities or the authorities in your destination of travel.
  • You are a medical professional and must perform duties in connection with the COVID-19 outbreak.
  • You have been diagnosed or are suspected of being infected with COVID-19 by health authorities. In any of these cases, contact us.

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Chicago River 90-Minute Architecture Tour
Likely to Sell Out
Likely to Sell Out

Chicago River 90-Minute Architecture Tour

4.8 (9,527)
1 hour 30 minutes Free Cancellation
from
$45
Key West 6 Seater EZGO Golf Cart Rental
Likely to Sell Out
Likely to Sell Out

Key West 6 Seater EZGO Golf Cart Rental

4.9 (1,118)
3 hours and up Free Cancellation Instant Confirmation
Best Rate
$170
Key West 4 Seater EZGO Golf Cart Rental
Likely to Sell Out
Likely to Sell Out

Key West 4 Seater EZGO Golf Cart Rental

4.9 (1,118)
3 hours and up Free Cancellation Instant Confirmation
Best Rate
$90
Key West 4 Seater Electric Car Rental
Likely to Sell Out
Likely to Sell Out

Key West 4 Seater Electric Car Rental

4.9 (948)
3 hours and up Free Cancellation Instant Confirmation
Best Rate
$90
Key West 6 Seater Electric Car Rental
Likely to Sell Out
Likely to Sell Out

Key West 6 Seater Electric Car Rental

4.9 (948)
3 hours and up Free Cancellation Instant Confirmation
Best Rate
$170
Key West 8 Seater EZGO Golf Cart Rental
Likely to Sell Out
Likely to Sell Out

Key West 8 Seater EZGO Golf Cart Rental

4.9 (1,118)
3 hours and up Free Cancellation Instant Confirmation
Best Rate
$200
Key West Original Island Jet Ski Tour
Likely to Sell Out
Likely to Sell Out

Key West Original Island Jet Ski Tour

4.9 (2,921)
1.5 Hours Free Cancellation Instant Confirmation
$169.95
$119.95
Key West Wind & Wine Sunset Sail
Likely to Sell Out
Likely to Sell Out

Key West Wind & Wine Sunset Sail

5.0 (1,627)
2 hours (approx.) Free Cancellation Instant Confirmation
$109
$99
Miami to Key West Day Trip
Likely to Sell Out
Likely to Sell Out

Miami to Key West Day Trip

4.6 (3,116)
6 hours in Key West (approx.) Hotel pickup offered Free Cancellation Instant Confirmation
$109
$59
Miami to Key West Day Trip & Glass Bottom Boat Cruise Combo
Likely to Sell Out
Likely to Sell Out

Miami to Key West Day Trip & Glass Bottom Boat Cruise Combo

4.6 (3,116)
6 hours in Key West (approx.) Hotel pickup offered Free Cancellation Instant Confirmation
$159
$119
Miami to Key West Day Trip with Snorkeling
Likely to Sell Out
Likely to Sell Out

Miami to Key West Day Trip with Snorkeling

4.6 (3,116)
6 hours in Key West (approx.) Hotel pickup offered Free Cancellation Instant Confirmation
$169
$119
Jungle Queen Riverboat 90-Minute Narrated Sightseeing Cruise in Fort Lauderdale
Likely to Sell Out
Likely to Sell Out

Jungle Queen Riverboat 90-Minute Narrated Sightseeing Cruise in Fort Lauderdale

4.7 (1,766)
1 hour 30 minutes Free Cancellation Instant Confirmation
from
$31
Premium Key West Party Head Boat Fishing Experience (Max 10 Guests)
Likely to Sell Out
Likely to Sell Out

Premium Key West Party Head Boat Fishing Experience (Max 10 Guests)

4.8 (235)
4 hours (approx.) Free Cancellation
$109
$99
Private Key West Deep Sea Fishing Charter
Likely to Sell Out
Likely to Sell Out

Private Key West Deep Sea Fishing Charter

4.9 (263)
4, 6 or 8 hours (approx.) Free Cancellation
$1,000
$900
Key West Split Fishing Charter
Likely to Sell Out
Likely to Sell Out

Key West Split Fishing Charter

4.8 (496)
4 or 6 hours (approx.) Free Cancellation
$350
$200
Key West PADI® Discover Scuba 1-day Resort Course
Likely to Sell Out
Likely to Sell Out

Key West PADI® Discover Scuba 1-day Resort Course

4.9 (140)
9 hours (approx.) Free Cancellation Instant Confirmation
$269
$229
Speedboat Sightseeing Adventure of Miami
Likely to Sell Out
Likely to Sell Out

Speedboat Sightseeing Adventure of Miami

4.8 (2,748)
45 minutes Free Cancellation Instant Confirmation
from
$52
Chicago Lake and River Architecture Tour
Likely to Sell Out
Likely to Sell Out

Chicago Lake and River Architecture Tour

4.8 (2,239)
1 hour 30 minutes Free Cancellation
from
$45
Take a Scenic Boat Ride in St. Augustine

Take a Scenic Boat Ride in St. Augustine

4.6 (1,542)
1 hour 15 minutes Free Cancellation
from
$26.09
Key West Sail, Snorkel, Kayak with Sunset Option
Likely to Sell Out
Likely to Sell Out

Key West Sail, Snorkel, Kayak with Sunset Option

4.9 (2,551)
4.5 or 6.5 hours (approx.) Free Cancellation Instant Confirmation
$99
$90
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Lowest Price Guarantee

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We guarantee the lowest price on all the tours available to book on our site. We'll refund the difference if you find the exact tour cheaper online until 48 hours before your tour starts.

We Make It Easy!

Gather your information

Locate your Cool New York City Booking Number and the proof of the lower price you found.

Send it to us

Email [email protected] with the documents, your name, and your home address.

We'll review

We'll review your materials and get in touch as soon as possible.

Receive your refund

If everything checks out, we'll refund you the price difference.

Refund Terms & Conditions

The following conditions apply to all lowest price guarantee refund requests:

  • The lowest price guarantee is available to any customer who makes a qualifying purchase through our website. The qualifying purchase must be a minimum of US$20 (or equivalent).
  • The lowest price guarantee covers retail and prepaid rates available to the general public. This does not include discounts or promotions you may receive (or be eligible for) from third-party sites or organizations such as AAA or AARP or special offers made as part of a membership program, corporate discount, daily deal, group, or rewards program.
  • Cool New York City promotions cannot be combined with the lowest price guarantee.
  • If you find a lower retail or prepaid rate for the same tour, offered on the same date, time and priced in the same currency as your original purchase, on any other website between the time you book on Cool New York City and 48 hours before your trip starts, we will refund the difference.
  • The lowest price guarantee does not apply where a lower overall price is found by breaking down the purchased tour into one or more parts sold separately.
  • Cool New York City reserves the right to verify the lower price details. Examples of acceptable forms of verification include a web screenshot or a web address.
  • All refund decisions will be made at the sole discretion of Cool New York City.

Sorting, ranking, and search results

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Cool New York City wants to make your searches as relevant as possible. That's why we offer many ways to help you find the right experiences for you.

On some pages, you can select how to sort the results we display and also use filter options to see only those search results that meet your chosen preferences. You'll see explanations of what those sort options mean when you select them.

If you see a Badge of Excellence label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Cool New York City over a 12-month period.

The importance of any one factor over any other in a sort order varies, and the balance is constantly being reviewed and adjusted. We're always updating our systems and testing new ways to refine and improve your results to make them as relevant as possible to meet your needs.

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Ask us anything!

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Cool Rewards Terms & Conditions

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Cool Rewards

  • Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

  • Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
  • Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
  • Earned rewards will be available to redeem once they are no longer in a pending state.
  • For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
  • If a booking where rewards were issued is canceled, the earned rewards will not be redeemable and will be moved to a canceled state.

Redeeming rewards

  • To redeem rewards, you must be logged into your Cool Destinations account.
  • Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you choose not to apply them, which requires you to indicate this via the toggle switch. Bookings made using rewards are subject to the standard Cool Destinations Customer Terms of Use.
  • You will not be able to redeem only a portion of your available rewards at checkout. It is only possible to redeem all or none of your available rewards.
  • There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
  • Rewards are non-transferable and cannot be redeemed for cash.
  • If rewards are redeemed against a booking that is canceled or refunded, the rewards will be reissued to your account.

Miscellaneous

  • You can check your Cool Destinations account to see the rewards you have collected at any time. You are responsible for ensuring that your rewards balance is correct.
  • We reserve the right to modify these Cool Rewards Terms and Conditions at any time, with or without notice, including the rules for earning and redeeming rewards. Any changes will be reflected in the updated Terms and Conditions.
  • We reserve the right to terminate the Cool Rewards program and cease issuing any further rewards on future bookings. All pending and available rewards balances will be honored.
  • By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.